Customer Accounts Leader: Drive Renewals & Ownership

The Aaron's Company, Inc.; Spokane (WA); On-site; USD 57,308,000 - 60,174,000; Full time

Benefits offered by this job

On-demand pay

Career advancement

Paid time off

Sunday off

Healthcare Insurance

HSA / FSA

401(k) plan

Assistance program

Employee purchase

Job summary

Aaron’s is hiring a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals. You will influence team performance and support store operations while guiding customers toward ownership of their merchandise.

The role offers an hourly wage of $20.00–$21.00 plus performance-based incentives, with a comprehensive benefits package and opportunities for career growth across locations in the United States.

Qualifications

• Must be at least 21 years old in the United States and 18 in Canada.
• Requires a valid driver’s license and clean driving record.
• Must be able to be DOT certified if required at location.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs solo and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by contacting customers with expired or unrenewed agreements by phone or home visit.
• Maintain daily route sheets and weekly maintenance sheets.
• Load, secure products and safely operate the company vehicle.
• Support the General Manager with operational tasks including lease closings and account recommendations.
• Support the sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Leadership

Multitasking

Organization

Negotiation

Brand protection

Education

High School diploma or equivalent

Job description

Aaron’s is hiring a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals. You will influence team performance and support store operations while guiding customers toward ownership of their merchandise.

The role offers an hourly wage of $20.00–$21.00 plus performance-based incentives, with a comprehensive benefits package and opportunities for career growth across locations in the United States.