Customer Accounts & Renewals Lead

The Aaron's Company, Inc.; Athens (TN); In loco; USD 18.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

On Demand Pay

Excellent Career Advancement

Paid time off (vacation, sick, and all

Sunday off

Medical, dental and vision insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Descrizione del lavoro

Aaron’s is a leader in the sales and lease-to-own retail industry and offers a team-oriented environment with competitive pay and benefits. The Customer Accounts Manager drives the department to meet collections and renewal goals and to help customers achieve ownership of their merchandise.

The role includes leading a high-energy team, maintaining accurate records, and partnering with store leadership to support operations.

Competenze

• Be able to build strong customer relationships and explain information clearly.
• Strong interpersonal and communication skills are required.
• Ability to lead and motivate a team to meet revenue and renewal goals.

Mansioni

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load, secure products, and safely operate the company vehicle.
• Support General Manager with operational functions including account recommendations and closing lease agreements.
• Support sales team as needed.

Conoscenze

Interpersonal skills

Communication

Empathy

Leadership

Negotiation

Customer focus

Formazione

High School diploma or GED

Descrizione del lavoro

Aaron’s is a leader in the sales and lease-to-own retail industry and offers a team-oriented environment with competitive pay and benefits. The Customer Accounts Manager drives the department to meet collections and renewal goals and to help customers achieve ownership of their merchandise.

The role includes leading a high-energy team, maintaining accurate records, and partnering with store leadership to support operations.