Customer Accounts & Renewals Leader

Colonial Group; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off, vacation, sick and hols

Sunday off + another weekday off

Medical, dental, vision insurance

Health Savings Account

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Colonial Group is seeking a Customer Accounts Manager to lead the accounts team, manage collections, and drive lease renewals while supporting store operations. You’ll build strong customer relationships to help clients achieve ownership of merchandise and contribute to sales growth.

Candidates should have strong communication, leadership and negotiation skills, with a focus on protecting brand and assets. The role requires schedule flexibility and physical readiness to lift weights as needed.

Qualifications

• Must be at least 21 years old in the United States; 18 in Canada.
• Valid driver’s license with compliant driving record.
• DOT certification if required in location (US only).
• Schedule varies 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs alone and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet revenue and renewal goals.
• Maintain accurate customer records in the store system and history.
• Build strong relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired agreements.
• Maintain daily route sheets and weekly maintenance sheets.
• Load, secure products and operate company vehicle safely.
• Support General Manager with account recommendations and lease closings.
• Support sales team as needed.

Skills

Strong interpersonal and communication

Empathy and active listening

Clear information delivery

Leadership and negotiation

Brand protection and asset security

Customer relationship building

Education

High School diploma, GED or equivalent

Job description

Colonial Group is seeking a Customer Accounts Manager to lead the accounts team, manage collections, and drive lease renewals while supporting store operations. You’ll build strong customer relationships to help clients achieve ownership of merchandise and contribute to sales growth.

Candidates should have strong communication, leadership and negotiation skills, with a focus on protecting brand and assets. The role requires schedule flexibility and physical readiness to lift weights as needed.