Customer Accounts Coach – Payments & Renewals

Colonial Group; Burleson (TX); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Colonial Group is seeking a Customer Accounts Advisor in the United States. The role focuses on coaching customers, driving collections and lease renewals, and building relationships to move customers toward ownership of merchandise.

The position offers incentive pay based on performance in addition to hourly compensation. Candidates should be ready to work a schedule that may include evenings and weekends, and to travel as needed for home visits or in-store activities.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Negotiation

Multitasking

Education

High School diploma or GED

Job description

Colonial Group is seeking a Customer Accounts Advisor in the United States. The role focuses on coaching customers, driving collections and lease renewals, and building relationships to move customers toward ownership of merchandise.

The position offers incentive pay based on performance in addition to hourly compensation. Candidates should be ready to work a schedule that may include evenings and weekends, and to travel as needed for home visits or in-store activities.