Customer Accounts Lead — Growth & Renewals

Colonial Group; North Bend (OR); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off including vacation, sick

Holidays

Medical, dental & vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Colonial Group is seeking a Customer Accounts Manager to lead the customer accounts department, drive collections and lease renewals, and support store operations toward helping customers achieve ownership of merchandise.

The role emphasizes strong leadership, communication, and negotiation skills with a schedule that spans early mornings to evenings. Benefits include health coverage, retirement plans, and paid time off.

Qualifications

• Must be at least 21 years old in the United States (18+ in Canada).
• Valid driver’s license and compliance with Driver Qualification Policy.
• DOT certification may be required in the location.
• Ability to work hours 8:00 am–9:00 pm; lift up to 50 lbs alone, 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system and track payment history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits as required.
• Support the General Manager with account recommendations and lease closings; assist the sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Leadership

Negotiation

Brand protection

Education

High School diploma or equivalent

Job description

Colonial Group is seeking a Customer Accounts Manager to lead the customer accounts department, drive collections and lease renewals, and support store operations toward helping customers achieve ownership of merchandise.

The role emphasizes strong leadership, communication, and negotiation skills with a schedule that spans early mornings to evenings. Benefits include health coverage, retirement plans, and paid time off.