Customer Accounts Lead – Renewals & Growth

Colonial Group; Topeka (KS); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off, vacation, sick and holi

Sunday off plus one day off during the

Job summary

Colonial Group is seeking a Customer Accounts Manager to lead the customer accounts department in our Topeka stores, focusing on collections, lease renewals, and customer ownership of merchandise. The role drives team performance and supports store operations under the direction of the General Manager.

The ideal candidate demonstrates strong interpersonal and leadership skills, with experience in retail or lease-based environments, and a commitment to excellent customer service while meeting

Qualifications

• Must be at least 19 years of age for United States positions.
• Requires a valid driver's license and compliance with the Driver Qualification Policy.
• Must be able to be DOT certified, if required in location (United States).
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with equipment or another person.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or un-renewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Leadership

Negotiation

Customer service

Education

High School diploma, GED or equivalent

Job description

Colonial Group is seeking a Customer Accounts Manager to lead the customer accounts department in our Topeka stores, focusing on collections, lease renewals, and customer ownership of merchandise. The role drives team performance and supports store operations under the direction of the General Manager.

The ideal candidate demonstrates strong interpersonal and leadership skills, with experience in retail or lease-based environments, and a commitment to excellent customer service while meeting