Customer Accounts & Renewals Specialist

Colonial Group; Bay City (TX); On-site; USD 35,101,000 - 37,250,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off, including vacation, s

Medical, dental and vision insurance

Health Savings Account and Flexible SP

401(k) Plan with contribution matching

Employee Assistance Program

Employee Purchase Program

Job summary

Colonial Group is seeking a Customer Accounts Advisor to coach customers, drive payments and lease agreement renewals, and help clients progress toward ownership of their merchandise.

You will build relationships over the phone and in person, maintain accurate account records, support revenue goals, and ensure high customer satisfaction through effective communication and strong problem solving.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Brand protection

Customer focus

Education

High School diploma

Job description

Colonial Group is seeking a Customer Accounts Advisor to coach customers, drive payments and lease agreement renewals, and help clients progress toward ownership of their merchandise.

You will build relationships over the phone and in person, maintain accurate account records, support revenue goals, and ensure high customer satisfaction through effective communication and strong problem solving.