Customer Accounts & Renewals Leader

Aaron's; Kenmawr (PA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Incentive pay

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive performance toward collections and lease renewals. This role supports ownership goals and involves a wide range of store duties under the General Manager’s direction.

The candidate will build strong customer relationships, supervise the accounts staff, and work closely with the sales team to achieve daily, weekly, and monthly targets while maintaining professional standards and company assets.

Qualifications

• Valid driver’s license and clean MVR.
• DOT certification in required states.
• Ability to work 8am–9pm schedule.
• Lift up to 50 lbs; up to 300 lbs with dolly.
• Two years of college or management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with multitasking ability.
• Professional appearance.
• Proficient computer skills.

Responsibilities

• Maintain and update customer accounts in the store system and schedule.
• Assist General Manager with account recommendations and payment history monitoring.
• Lead and develop the accounts team to meet daily, weekly and monthly goals.
• Build authentic customer relationships to support ownership goals and drive sales.
• Counsel customers to gain timely lease/merchandise renewals and manage collections.

Skills

Leadership

Negotiation

Empathy

Listening

Multitasking

Communication

Relationship building

Customer service

Education

High School diploma

Two years of college

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive performance toward collections and lease renewals. This role supports ownership goals and involves a wide range of store duties under the General Manager’s direction.

The candidate will build strong customer relationships, supervise the accounts staff, and work closely with the sales team to achieve daily, weekly, and monthly targets while maintaining professional standards and company assets.