Accounts & Renewals Leader

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Hagerstown (MD); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Diverse benefits package

Health insurance

401(k) plan

Employee assistance program

Employee purchase program

Job summary

Aaron’s in Maryland is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals while supporting store operations and ownership goals. The role emphasizes customer relations, performance coaching, and cross-functional collaboration.

The position offers an incentive program based on performance and requires managing diverse responsibilities in a fast-paced retail environment.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Clear communication

Leadership

Multitasking

Organization

Negotiation

Brand protection

Building relationships

Job description

Aaron’s in Maryland is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals while supporting store operations and ownership goals. The role emphasizes customer relations, performance coaching, and cross-functional collaboration.

The position offers an incentive program based on performance and requires managing diverse responsibilities in a fast-paced retail environment.