Customer Accounts Manager – Collections & Renewals

Aarons; Atlanta (GA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k) plan with matching

Dental and vision insurance

Job summary

Aaron’s is hiring a Customer Account Manager to drive the accounts department, focusing on collections and lease renewals. The role involves influencing team performance to help customers achieve ownership goals and fulfill a wide range of store functions under the General Manager’s direction.

Candidates should demonstrate strong leadership, communication, and negotiation skills, with the ability to manage multiple tasks and maintain accurate customer records.

Qualifications

• Must be 21+ with a valid state driver’s license and comply with policy; DOT requirements for certification in US states.
• Two years of college or two years of previous management experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and update customer information in the store system and document all payments.
• Assist General Manager with account recommendations and payment history monitoring.
• Lead the accounts staff to achieve daily, weekly and monthly goals.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage collections to gain timely renewals for leases/merchandise.
• Review lease agreements, collect payments, and obtain signatures.

Skills

Leadership

Customer relations

Negotiation

Multi-tasking

Organizational skills

Empathy

Communication skills

Education

Two years college or management experience

High School diploma or equivalent

Job description

Aaron’s is hiring a Customer Account Manager to drive the accounts department, focusing on collections and lease renewals. The role involves influencing team performance to help customers achieve ownership goals and fulfill a wide range of store functions under the General Manager’s direction.

Candidates should demonstrate strong leadership, communication, and negotiation skills, with the ability to manage multiple tasks and maintain accurate customer records.