Customer Accounts & Renewals Lead

Aaron's; Simpsonville (SC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Medical, dental and vision

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Manager to lead the accounts department, drive revenue and renewals, and help customers achieve ownership of their merchandise. The role includes maintaining records, counseling customers, and supporting store operations and the sales team.

Ideal candidates have strong communication, leadership, and negotiation skills, with a focus on service and accountability. The position offers benefits and an incentive-based pay component in addition to hourly wages.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Leadership

Negotiation

Customer focus

Education

High School diploma

Job description

Aaron’s is hiring a Customer Accounts Manager to lead the accounts department, drive revenue and renewals, and help customers achieve ownership of their merchandise. The role includes maintaining records, counseling customers, and supporting store operations and the sales team.

Ideal candidates have strong communication, leadership, and negotiation skills, with a focus on service and accountability. The position offers benefits and an incentive-based pay component in addition to hourly wages.