Customer Accounts Lead: Drive Renewals & Ownership

The Aaron's Company, Inc.; Roswell (NM); In loco; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dayforce Wallet on demand pay

Career advancement opportunities

Paid time off (vacation, sick, holiday

Sunday off + 1 weekday off

Medical, dental, vision insurance

HSA and FSA

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Descrizione del lavoro

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and renewal goals.

This role focuses on guiding collections, renewals, and ownership outcomes while supporting store operations and the sales team. Ideal candidates will excel in customer relations, empathy, and clear communication, with strong leadership to manage a high-energy retail environment.

Competenze

• Strong interpersonal and communication skills required.
• Empathy and listening abilities needed for customer interactions.
• Ability to explain information clearly and handle difficult conversations.
• Leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for helping customers and building relationships.

Mansioni

• Lead the customer accounts department to achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and safely secure product and operate the company vehicle as needed.
• Support General Manager with operational functions including account recommendations and closing lease agreements.
• Support sales team as needed.

Conoscenze

Interpersonal skills

Empathy & listening

Clear communication

Leadership & multitasking

Brand protection

Customer relations

Formazione

High school diploma

Descrizione del lavoro

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and renewal goals.

This role focuses on guiding collections, renewals, and ownership outcomes while supporting store operations and the sales team. Ideal candidates will excel in customer relations, empathy, and clear communication, with strong leadership to manage a high-energy retail environment.