Customer Accounts Leader — Renewals & Ownership Growth

The Aaron's Company, Inc.; Boston (MA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Dayforce Wallet (on-demand pay)

Career advancement

Paid time off

Sundays off

Health insurance

HSAs and FSAs

401(k) with matching

Employee assistance program

Employee purchase program

Job summary

Aaron’s Customer Accounts Manager in Boston leads the accounts department to achieve daily revenue and renewal goals, drives collections, and supports ownership goals for merchandise.

The position emphasizes building strong customer relationships, counseling customers, and coordinating with the General Manager to support store operations. It includes incentive pay and a comprehensive benefits package.

Qualifications

• Must be 21+ in US; 18+ in Canada.
• Valid driver’s license and clean driving record.
• DOT certification if required in location.
• Flexible hours from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs alone and 300 lbs with assistance.

Responsibilities

• Lead accounts dept to meet daily, weekly and monthly revenue and renewal goals.
• Maintain customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and secure product and safely operate the company vehicle.
• Support General Manager with account recommendations and closing lease agreements.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Listening

Leadership

Negotiation

Education

High School diploma

GED

Job description

Aaron’s Customer Accounts Manager in Boston leads the accounts department to achieve daily revenue and renewal goals, drives collections, and supports ownership goals for merchandise.

The position emphasizes building strong customer relationships, counseling customers, and coordinating with the General Manager to support store operations. It includes incentive pay and a comprehensive benefits package.