Customer Accounts & Renewals Lead

Aaron's Inc; Ripley (TN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

401(k) matching

EAP

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and renewal goals across stores in the United States. The role emphasizes owning ownership goals for merchandise and provides wide-ranging responsibilities supporting store operations.

The job offers an hourly wage of $15.00 to $16.00, eligibility for incentive pay based on performance, and a broad benefits package.

Qualifications

• Must be at least 21 years old for positions within the United States.
• Requires a valid driver’s license and a clean driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Leadership

Negotiation

Attention to detail

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and renewal goals across stores in the United States. The role emphasizes owning ownership goals for merchandise and provides wide-ranging responsibilities supporting store operations.

The job offers an hourly wage of $15.00 to $16.00, eligibility for incentive pay based on performance, and a broad benefits package.