Customer Accounts Leader — Drive Renewals & Ownership

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Deming (NM); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off

Sunday off & weekly day off

Medical, dental and vision insurance

Health Savings Account & Flexible SPAs

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's in the United States is seeking a Customer Accounts Manager to lead the customer accounts department, driving collections and lease renewals while supporting ownership goals and store operations.

The role offers hourly pay of $15.00 to $15.75 plus performance-based incentive, with benefits including Dayforce Wallet access, PTO, health/dental/vision, 401(k) match, and career advancement opportunities.

Qualifications

• Lead the customer accounts department to meet revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.

Responsibilities

• Lead the department to meet daily, weekly and monthly revenue and renewal targets.
• Maintain payment appointments and account history in the system.
• Counsel customers with collections and renewals by phone or home visits; close lease agreements as needed.
• Support sales team and General Manager with operational tasks.
• Ensure accurate daily route sheets and maintenance records.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Leadership

Multitasking

Organizational skills

Negotiation

Brand protection

Customer relationship building

Education

High School diploma, GED or equivalent

Job description

Aaron's in the United States is seeking a Customer Accounts Manager to lead the customer accounts department, driving collections and lease renewals while supporting ownership goals and store operations.

The role offers hourly pay of $15.00 to $15.75 plus performance-based incentive, with benefits including Dayforce Wallet access, PTO, health/dental/vision, 401(k) match, and career advancement opportunities.