Customer Accounts Lead: Renewals & Ownership

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Ripley (TN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical Insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Family of Companies is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and renewal goals while helping customers achieve ownership of merchandise. The role drives team performance and supports store operations in a variety of duties.

The position offers hourly pay of $15.00–$16.00 with eligibility for performance-based incentive pay and a comprehensive benefits package. Typical shifts run 8:00 am–9:00 pm across locations in the United States.

Qualifications

• Strong interpersonal and communication skills.
• Ability to show empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking and organizational skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for helping customers and building personal connections.

Responsibilities

• Lead the customer accounts department to achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and secure product and safely operate the company vehicle.
• Support General Manager with customer account recommendations and lease closures.
• Support sales team as needed.

Skills

Interpersonal communication

Empathy/listening

Handle difficult conversations

Leadership/multitasking

Brand/asset protection

Customer relationships

Education

High School diploma or GED

Job description

Aaron’s Family of Companies is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and renewal goals while helping customers achieve ownership of merchandise. The role drives team performance and supports store operations in a variety of duties.

The position offers hourly pay of $15.00–$16.00 with eligibility for performance-based incentive pay and a comprehensive benefits package. Typical shifts run 8:00 am–9:00 pm across locations in the United States.