Customer Accounts Leader: Collections & Renewals

Aaron's Inc; Kosciusko (MS); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off including vacation, sick

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals across our stores. You will influence team performance to help customers achieve ownership of merchandise while supporting store operations and revenue goals.

The role offers an hourly pay range of $13.50–$14.25 with incentive pay based on performance, plus comprehensive benefits and opportunities for career advancement within a dynamic, service-focused environment.

Qualifications

• Must be at least 21 years old in the United States.
• Valid driver’s license and clean driving record where applicable.
• Ability to be DOT certified if required by location.
• Ability to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. alone and 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure products and safely operate the company vehicle.
• Support the General Manager with account recommendations and closing lease agreements.
• Assist the sales team as needed.

Skills

Strong interpersonal skills

Active listening

Clear communication

Leadership and multitasking

Negotiation and persuasion

Brand protection

Education

High School diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals across our stores. You will influence team performance to help customers achieve ownership of merchandise while supporting store operations and revenue goals.

The role offers an hourly pay range of $13.50–$14.25 with incentive pay based on performance, plus comprehensive benefits and opportunities for career advancement within a dynamic, service-focused environment.