Customer Success & Renewals Manager

The Aaron's Company, Inc.; Asheville (NC); Vor Ort; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off

Sunday off + one weekday off

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Zusammenfassung

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in the United States. The role pays $16.00 to $19.00 per hour and offers performance-based incentive pay.

You will lead the customer accounts department to achieve revenue and renewal goals, maintain customer records, and support store operations while helping customers achieve ownership of their merchandise. We offer a comprehensive benefits package, including health insurance, a 401(k) with matching, paid time off, and

Qualifikationen

• Must be 21+ years old for US positions (18+ in Canada).
• Valid driver’s license with satisfactory driving record.
• DOT certification may be required in some locations (US only).
• Able to work a schedule from 8:00 am to 9:00 pm.

Aufgaben

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Counsel customers and contact those with expired or unrenewed agreements by phone or home visits as needed.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and securely operate company vehicles following safety procedures.
• Assist General Manager with customer account recommendations and lease closings.
• Support sales team as needed.

Kenntnisse

Interpersonal skills

Empathy

Active listening

Clear communication

Leadership

Negotiation

Brand protection

Customer connections

Ausbildung

High School diploma

GED or equivalent

Jobbeschreibung

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in the United States. The role pays $16.00 to $19.00 per hour and offers performance-based incentive pay.

You will lead the customer accounts department to achieve revenue and renewal goals, maintain customer records, and support store operations while helping customers achieve ownership of their merchandise. We offer a comprehensive benefits package, including health insurance, a 401(k) with matching, paid time off, and