Customer Accounts & Renewal Specialist

Aaron's; Huntsville (AL); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is seeking a Customer Accounts Advisor to help drive payment collections and lease renewals while delivering excellent customer service. You will interact with customers by phone and in person, build relationships, and support daily revenue and renewal goals.

This role requires strong communication, empathy, and the ability to manage multiple tasks in a high-energy environment. A valid driver’s license and standard background checks are required.

Qualifications

• Two years of retail/customer service experience preferred
• Ability to work a schedule from 8 am to 9 pm
• Proficient computer skills

Responsibilities

• Maintain and update customer accounts in store system
• Contact customers who have not renewed lease agreements
• Encourage timely lease payments and renewals
• Assist Customer Account Manager in achieving revenue and renewal goals
• Handle merchandise returns and guest deliveries as directed by management
• Ensure merchandise is cleaned and certified in QA Center
• Complete weekly vehicle maintenance and route sheets
• Load and secure products in company vehicle
• Safely operate company vehicle
• Support Sales Team as needed
• Perform other duties as required by management

Skills

Empathy

Active listening

Communication

Negotiation

Persuasion

Multi-tasking

Phone etiquette

Education

High School diploma or equivalent

Job description

Aaron’s is seeking a Customer Accounts Advisor to help drive payment collections and lease renewals while delivering excellent customer service. You will interact with customers by phone and in person, build relationships, and support daily revenue and renewal goals.

This role requires strong communication, empathy, and the ability to manage multiple tasks in a high-energy environment. A valid driver’s license and standard background checks are required.