Customer Accounts & Renewals Lead

RiseMe; Fort Worth (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is seeking a Customer Accounts Manager in the United States to lead the accounts department and drive performance in collections and lease renewals. The role emphasizes building customer relationships and supporting ownership goals while coordinating with the General Manager.

Responsibilities include managing customer accounts, monitoring payment history, and ensuring accurate data in the store system. A leadership edge and strong communication are essential for success.

Qualifications

• Must be 21+ with a valid state license and DOT requirements where applicable.
• Excellent interpersonal and communication skills.
• Proficient computer skills and ability to use store computer systems.

Responsibilities

• Manage and upkeep of customer accounts, updating information in the store system.
• Support General Manager with account recommendations and payment history monitoring.
• Build authentic customer relationships to support ownership goals and drive sales.
• Lead the accounts staff to meet daily, weekly and monthly goals.
• Oversee collections to secure lease/merchandise renewals.
• Review and close lease agreements with customer signatures.

Skills

Customer service

Leadership

Communication

Negotiation

Multitasking

Telephone etiquette

Computer skills

Education

Two years of college or two years of management experience

High School diploma or equivalent

Job description

Aaron’s is seeking a Customer Accounts Manager in the United States to lead the accounts department and drive performance in collections and lease renewals. The role emphasizes building customer relationships and supporting ownership goals while coordinating with the General Manager.

Responsibilities include managing customer accounts, monitoring payment history, and ensuring accurate data in the store system. A leadership edge and strong communication are essential for success.