Customer Accounts & Collections Lead

Aaron's; Great Bend (KS); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical Insurance

Health Savings Account

401(k) Matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive performance across collections and lease renewals. The role supports ownership goals for customers and assists store operations with a wide range of responsibilities under the General Manager’s direction.

Strong leadership and communication skills are essential to manage relationships, guide the team, and collaborate with sales to meet revenue targets while upholding Aaron’s brand and assets.

Qualifications

• Must be at least 19 years old in the US.
• Requires a valid state driver’s license with satisfactory driving record (MVR).
• DOT certification if required for location.
• Schedule includes hours between 8:00 am and 9:00 pm.
• Able to lift up to 50 lbs. solo and 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Counsel customers on collections and renewals, contacting those with expired or unrenewed agreements by phone or home visits.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and safely secure products and operate company vehicle.
• Support General Manager with customer account recommendations and closing lease agreements.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Leadership

Multitasking

Negotiation

Brand protection

Education

High School diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive performance across collections and lease renewals. The role supports ownership goals for customers and assists store operations with a wide range of responsibilities under the General Manager’s direction.

Strong leadership and communication skills are essential to manage relationships, guide the team, and collaborate with sales to meet revenue targets while upholding Aaron’s brand and assets.