Customer Accounts Manager: Collections & Renewals Lead

The Aaron's Company, Inc.; Milan (TN); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Career Advancement Opportunities

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Manager in the United States. The role leads the customer accounts department with the goal of achieving company standards for collections and lease renewals, while supporting store operations and the sales team.

We offer on-demand pay, competitive benefits, paid time off, and opportunities for career advancement. The role requires driving, lifting, and outstanding customer service skills to help customers achieve ownership of merchandise.

Qualifications

• Strong interpersonal and communication skills.
• Ability to lead a team and manage multiple priorities.
• Experience with customer accounts and collections is a plus.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Counsel customers on renewals and collections by phone or home visits, as required.
• Support store operations and the sales team as needed.

Skills

Interpersonal communication

Empathy

Clear communication

Leadership

Negotiation

Brand protection

Education

High School diploma or GED

Job description

Aaron’s is hiring a Customer Accounts Manager in the United States. The role leads the customer accounts department with the goal of achieving company standards for collections and lease renewals, while supporting store operations and the sales team.

We offer on-demand pay, competitive benefits, paid time off, and opportunities for career advancement. The role requires driving, lifting, and outstanding customer service skills to help customers achieve ownership of merchandise.