Accounts & Renewals Leader — Drive Ownership & Growth

Aaron's Family of Companies; Drum Point (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

Paid time off

Sunday off

Medical, dental, and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s in the United States is seeking a Customer Accounts Manager to lead the customer accounts department, drive revenue and renewals, and build strong customer relationships. This role includes managing collections and coordinating lease renewals while supporting store operations.

The position requires effective leadership, communication, and the ability to handle conversations with customers. Aaron’s offers competitive pay, incentives, and a comprehensive benefits package.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal communication

Leadership

Customer service

Negotiation

Empathy

Team collaboration

Education

High School diploma / GED

Job description

Aaron’s in the United States is seeking a Customer Accounts Manager to lead the customer accounts department, drive revenue and renewals, and build strong customer relationships. This role includes managing collections and coordinating lease renewals while supporting store operations.

The position requires effective leadership, communication, and the ability to handle conversations with customers. Aaron’s offers competitive pay, incentives, and a comprehensive benefits package.