Customer Accounts Lead - Renewals & Ownership

Aaron's Family of Companies; Port (OK); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Dayforce Wallet on-demand pay

Career advancement opportunities

Paid time off

Sunday off + one weekday

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and help achieve company standards for collections and lease renewals. You will influence team performance to assist customers in achieving ownership of their merchandise while supporting store operations across a wide range of duties.

The role emphasizes strong leadership, customer service excellence, and adherence to Aaron’s brand.

Qualifications

• Must be at least 21 years old in the US; valid driver's license and MVR compliance.
• Must be able to be DOT certified if location requires.
• Ability to work hours 8:00 am to 9:00 pm.
• Physical ability to lift up to 50 lbs unaided and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired/renewed agreements.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure product; safely operate the company vehicle.
• Support the General Manager with operational duties including account recommendations and closing lease agreements.
• Provide support to the sales team as needed.

Skills

Interpersonal communication

Empathy listening

Clear information delivery

Leadership and multitasking

Brand protection

Customer connection

Education

High School diploma

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and help achieve company standards for collections and lease renewals. You will influence team performance to assist customers in achieving ownership of their merchandise while supporting store operations across a wide range of duties.

The role emphasizes strong leadership, customer service excellence, and adherence to Aaron’s brand.