Customer Accounts Lead: Boost Renewals & Ownership

Aaron's Family of Companies; Carrollton (AL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Health insurance

HSA/FSA

401(k) with match

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's Family of Companies is hiring a Customer Accounts Manager to lead the accounts department and drive renewal and ownership goals across our stores in the United States. You will manage collections, optimize customer communications, and collaborate with leadership to support sales and operations.

The role emphasizes strong interpersonal skills, leadership, and a customer-centric approach. It includes incentive pay related to performance and a comprehensive benefits package.

Qualifications

• Must be at least 19 years old in the US or 18 in Canada.
• Valid driver’s license with compliant driving record.
• DOT certification if required.
• Ability to work 8:00 am–9:00 pm hours varying.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Counsel and contact customers with expired or unrenewed agreements by phone or home visits.

Skills

Interpersonal skills

Communication

Leadership

Negotiation

Empathy

Customer service

Education

High School diploma or GED

Job description

Aaron's Family of Companies is hiring a Customer Accounts Manager to lead the accounts department and drive renewal and ownership goals across our stores in the United States. You will manage collections, optimize customer communications, and collaborate with leadership to support sales and operations.

The role emphasizes strong interpersonal skills, leadership, and a customer-centric approach. It includes incentive pay related to performance and a comprehensive benefits package.