Customer Accounts Leader – Growth, Renewals & Relationships

RiseMe; Egg Harbor Township (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Dayforce Wallet pay

Career advancement opportunities

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

401(k) with match

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Manager in the United States. The role leads the customer accounts department to hit revenue and renewal goals, while maintaining precise account records and fostering strong customer relationships to help shoppers achieve ownership of their merchandise.

The position requires managing collections, coordinating with the store team, and supporting the General Manager with lease closings and sales activities.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy & listening

Clear communication

Leadership & multitasking

Negotiation & persuasion

Brand protection

Education

High School diploma or GED

Job description

Aaron’s is hiring a Customer Accounts Manager in the United States. The role leads the customer accounts department to hit revenue and renewal goals, while maintaining precise account records and fostering strong customer relationships to help shoppers achieve ownership of their merchandise.

The position requires managing collections, coordinating with the store team, and supporting the General Manager with lease closings and sales activities.