Customer Accounts Lead — Drive Renewals & Ownership

The Aaron's Company, Inc.; Thibodaux (LA); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

The Aaron’s Company, Inc. is hiring a Customer Accounts Manager in the United States. The role leads the accounts department to achieve collections and lease-renewal goals, with opportunity for incentive pay based on performance.

You will influence team performance to help customers reach ownership and perform a wide range of store functions under the General Manager’s direction. This role emphasizes leadership, customer connection, and strong communication as you manage accounts and contribute

Qualifications

• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively.
• Proficient computer skills and proper telephone etiquette.

Responsibilities

• Maintain and update customer accounts in the store system and document all payments.
• Assist General Manager with account recommendations and payment history monitoring.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage the collections process to achieve lease/merchandise renewals.
• Review and close lease agreements with customer identification and signatures.
• Reach out to customers who have not renewed merchandise agreements.
• Maintain customer contact via phone and in-home visits.
• Oversee accounts staff to meet daily, weekly and monthly targets.
• Support the Sales Team as needed.

Skills

Communication

Leadership

Multitasking

Phone etiquette

Computer skills

Driver's license

Education

Two years of college

High School diploma or equivalent

Job description

The Aaron’s Company, Inc. is hiring a Customer Accounts Manager in the United States. The role leads the accounts department to achieve collections and lease-renewal goals, with opportunity for incentive pay based on performance.

You will influence team performance to help customers reach ownership and perform a wide range of store functions under the General Manager’s direction. This role emphasizes leadership, customer connection, and strong communication as you manage accounts and contribute