Accounts & Renewals Team Lead

Aaron's Inc; Florida; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Sunday off

Medical insurance

Health Savings Account

401(k) plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals. This role focuses on achieving ownership goals for customers and supporting store operations.

The position offers an hourly pay range with incentive pay based on performance. Ideal candidates will demonstrate strong interpersonal skills, leadership, and the ability to manage multiple responsibilities in a fast-paced retail environment.

Qualifications

• Must be at least 21 years old in the United States.
• Valid driver's license and compliant driving record.
• DOT certification may be required in location (United States).
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. alone and up to 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to meet revenue and renewal goals daily, weekly and monthly.
• Maintain accurate customer account records in the store system including payments and history.
• Build strong relationships to support ownership goals and drive sales.
• Counsel customers on collections and renewals and contact those with expired or unrenewed agreements.
• Support the General Manager with store operations and closing lease agreements.
• Assist the sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Leadership

Negotiation

Customer service

Education

High School diploma or equivalent

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals. This role focuses on achieving ownership goals for customers and supporting store operations.

The position offers an hourly pay range with incentive pay based on performance. Ideal candidates will demonstrate strong interpersonal skills, leadership, and the ability to manage multiple responsibilities in a fast-paced retail environment.