Customer Accounts & Renewals Coach

Talentify; Sherman (TX); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Health insurance

Dental coverage

Vision insurance

401(k) Plan with match

Employee assistance program

Employee purchase program

Job summary

Aaron’s is hiring a Customer Accounts Advisor to coach customers, drive payments and renewals, and build relationships over phone and in person, moving customers closer to ownership of merchandise.

The role emphasizes strong communication, empathy, and the ability to handle challenging conversations. It includes a clear path for career advancement and a comprehensive benefits package.

Qualifications

• Must be at least 19 years old in the United States; 18+ in Canada.
• Requires a valid driver’s license and compliance with the Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location (United States).
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. alone and up to 300 lbs. with assistance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and securely place products and safely operate the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Active listening

Multitasking

Organizational skills

Brand protection

Customer focus

Education

High school diploma/GED

Job description

Aaron’s is hiring a Customer Accounts Advisor to coach customers, drive payments and renewals, and build relationships over phone and in person, moving customers closer to ownership of merchandise.

The role emphasizes strong communication, empathy, and the ability to handle challenging conversations. It includes a clear path for career advancement and a comprehensive benefits package.