Customer Accounts Advisor: Drive Renewals & Ownership

Aaron Sales And Leasing; Colonial Heights (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Dayforce Wallet

Advancement Opportunities

Paid time off

Sunday off

Medical Insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Advisor to coach customers, drive payments and renewals, and foster ownership of merchandise through relationship-building both by phone and face-to-face. The role emphasizes excellent service, compliance with policies, and a proactive approach to problem-solving.

Responsibilities include achieving revenue goals, maintaining records, and supporting customers throughout the ownership journey, with opportunities for incentive pay based on performance.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.

Responsibilities

• Assist with setting and achieving daily revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits.

Skills

Interpersonal communication

Empathy

Phone & in-person communication

Negotiation

Persuasion

Brand protection

Customer focus

Education

High School diploma/GED or equivalent

Job description

Aaron's is seeking a Customer Accounts Advisor to coach customers, drive payments and renewals, and foster ownership of merchandise through relationship-building both by phone and face-to-face. The role emphasizes excellent service, compliance with policies, and a proactive approach to problem-solving.

Responsibilities include achieving revenue goals, maintaining records, and supporting customers throughout the ownership journey, with opportunities for incentive pay based on performance.