Customer Accounts Coach — Grow Ownership & Renewals

The Aaron's Company, Inc.; Gainesville (GA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On-Demand Pay

Career advancement

Paid time off

Sunday off

Medical insurance

HSAs/FSAs

401(k) match

EAP

Employee discount

Job summary

Aaron's Company, Inc. is seeking a Customer Accounts Advisor to help customers achieve ownership through guided payments and renewals. You will build relationships over the phone and in person, explaining lease benefits and ensuring satisfaction while meeting daily revenue and renewal goals.

The role emphasizes strong communication, empathy, and the ability to handle difficult conversations, with an incentive-based pay structure and benefits in a team-driven environment across the United States.

Qualifications

• Retail/customer service experience preferred.
• High School diploma, GED or equivalent.
• High energy with the ability to effectively perform all functions of the store.
• Professional telephone etiquette.
• Pay range may be modified in the future and is based on factors including location and business needs.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Multitasking

Negotiation

Education

High School diploma or GED

Job description

Aaron's Company, Inc. is seeking a Customer Accounts Advisor to help customers achieve ownership through guided payments and renewals. You will build relationships over the phone and in person, explaining lease benefits and ensuring satisfaction while meeting daily revenue and renewal goals.

The role emphasizes strong communication, empathy, and the ability to handle difficult conversations, with an incentive-based pay structure and benefits in a team-driven environment across the United States.