Customer Accounts & Renewals Coach

The Aaron's Company, Inc.; Pearl (MS); Vor Ort; USD 17.000 - 18.000; Vollzeit

Benefits dieser Stelle

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee assistance program

Employee purchase program

Zusammenfassung

Aaron’s Customer Accounts Advisors serve as coaches to our customers. They drive payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product.

As a Customer Accounts Advisor, you will build relationships with our customers over the phone and face-to-face to bring them one step closer to ownership of their merchandise.

Qualifikationen

• Excellent interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Desire to make a positive difference in customers’ lives.

Aufgaben

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Kenntnisse

Interpersonal skills

Empathy

Clear communication

Multitasking

Brand protection

People-oriented

Ausbildung

High School diploma, GED or equivalent

Jobbeschreibung

Aaron’s Customer Accounts Advisors serve as coaches to our customers. They drive payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product.

As a Customer Accounts Advisor, you will build relationships with our customers over the phone and face-to-face to bring them one step closer to ownership of their merchandise.