Customer Accounts Coach - Renewals & Payments

Talentify; Pensacola (FL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) with matching

Job summary

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease renewals by understanding lease benefits and ensuring customers are 100% satisfied. You will build relationships over the phone and face-to-face to move customers toward ownership.

Role emphasizes strong interpersonal skills, energy, and the ability to multitask in a fast-paced environment with opportunities for incentives and advancement.

Qualifications

• Two years retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• Uphold the Aaron’s Brand and protect company assets.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Skills

Customer service

Empathy

Active listening

Multitasking

Negotiation

Persuasion

Interpersonal skills

Communication

Education

High School diploma or equivalent

Tools

Computer skills

Job description

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease renewals by understanding lease benefits and ensuring customers are 100% satisfied. You will build relationships over the phone and face-to-face to move customers toward ownership.

Role emphasizes strong interpersonal skills, energy, and the ability to multitask in a fast-paced environment with opportunities for incentives and advancement.