Customer Accounts Coach – Payments & Renewals

Aaron's; Springfield (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Health insurance

HSA/FSA

401(k) Matching

EAP

Job summary

Aaron’s Customer Accounts Advisor role is a frontline position focusing on collections and lease renewals. The advisor builds relationships with customers over the phone and in-person to guide them toward ownership of their merchandise.

Role includes meeting revenue and renewal goals, maintaining customer records, and representing the Aaron’s brand with professionalism. Includes a comprehensive benefits package and incentive opportunities.

Qualifications

• Retail or customer service experience preferred.
• High School diploma or GED required.
• Flexible shifts 8:00–21:00.
• Able to lift up to 50 lbs.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Communication

Empathy

Clear explanations

Multitasking

Negotiation

Brand protection

Customer care

Education

High School diploma / GED

Job description

Aaron’s Customer Accounts Advisor role is a frontline position focusing on collections and lease renewals. The advisor builds relationships with customers over the phone and in-person to guide them toward ownership of their merchandise.

Role includes meeting revenue and renewal goals, maintaining customer records, and representing the Aaron’s brand with professionalism. Includes a comprehensive benefits package and incentive opportunities.