Customer Accounts & Renewals Coach

The Aaron's Company, Inc.; Denton (TX); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Medical, dental & vision insurance

401(k) plan with matching

Job summary

Aaron’s in Denton, TX is hiring a Customer Accounts Advisor. This role focuses on driving payment collections and lease renewals while ensuring customers are satisfied with the product and services.

You'll build strong relationships with customers over the phone and in person and help guide them toward ownership, while supporting revenue and renewal targets. The team emphasizes service, integrity, and a customer-centric approach.

Qualifications

• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

High School Diploma

Tools

Computer skills

Job description

Aaron’s in Denton, TX is hiring a Customer Accounts Advisor. This role focuses on driving payment collections and lease renewals while ensuring customers are satisfied with the product and services.

You'll build strong relationships with customers over the phone and in person and help guide them toward ownership, while supporting revenue and renewal targets. The team emphasizes service, integrity, and a customer-centric approach.