Customer Accounts & Renewals Specialist

Aaron Sales And Leasing; Mobile (AL); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Dayforce Wallet On Demand Pay

Career Advancement Opportunities

Paid time off

Sunday off + weekly day off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan w/ matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease renewals by understanding lease benefits and ensuring customers are 100% satisfied with their product. You will build relationships over the phone and face-to-face to bring customers closer to ownership of their merchandise.

The role emphasizes strong communication, empathy, and the ability to handle difficult conversations while delivering excellent service.

Qualifications

• Must be at least 21 years old in the U.S.
• Valid state driver’s license with acceptable MVR
• DOT certification if required at location
• Able to work a schedule from 8:00 am to 9:00 pm
• Able to lift up to 50 lbs on your own and up to 300 lbs with assistance

Responsibilities

• Assist the Customer Accounts Manager in achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load, appropriately secure product and safely operate the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Negotiation

Multitasking

Organizational skills

Persuasion

Brand protection

Customer service orientation

Education

High School diploma or GED

Job description

Aaron’s Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease renewals by understanding lease benefits and ensuring customers are 100% satisfied with their product. You will build relationships over the phone and face-to-face to bring customers closer to ownership of their merchandise.

The role emphasizes strong communication, empathy, and the ability to handle difficult conversations while delivering excellent service.