Customer Accounts & Renewal Coach

Aaron Sales And Leasing; Irving (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Career advancement opportunities

Paid time off

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is looking for a Customer Accounts Advisor in Irving, TX to drive payments and renewals while delivering excellent customer service. The role involves coaching customers toward ownership of merchandise and maintaining detailed account records, with a focus on relationship building and positive outcomes.

The position requires strong interpersonal skills, empathy, and the ability to handle difficult conversations.

Qualifications

• Strong interpersonal communication skills and empathy.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Explain information clearly

Difficult conversations

Multitasking

Organization

Negotiation

Persuasion

Brand protection

Customer focus

Education

High School diploma or GED

Job description

Aaron's is looking for a Customer Accounts Advisor in Irving, TX to drive payments and renewals while delivering excellent customer service. The role involves coaching customers toward ownership of merchandise and maintaining detailed account records, with a focus on relationship building and positive outcomes.

The position requires strong interpersonal skills, empathy, and the ability to handle difficult conversations.