Customer Accounts & Renewals Coach

Aarons; Bastrop (LA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k) plan with matching

Job summary

Aarons is seeking a Customer Accounts Advisor who will coach customers on lease renewals, manage payment accounts, and build relationships to drive ownership. You will contact customers by phone and in person, explain renewal benefits, and help achieve revenue goals while supporting the Sales Team.

The role requires strong communication, empathy, and multitasking in a dynamic retail setting, with opportunities for performance-based incentives and career growth.

Qualifications

• Empathy and strong people skills are essential.
• Active listening and clear communication are required.
• Experience with negotiating and persuading customers is beneficial.
• Ability to multitask and stay organized in a busy retail environment.
• Excellent customer service and relationship-building abilities.

Responsibilities

• Maintain customer accounts and update information in the store system.
• Contact customers who have not renewed leases via home visits or phone.
• Encourage timely lease renewals by explaining benefits.
• Assist in setting and achieving daily, weekly, and monthly revenue/renewal goals.
• Support with merchandise returns and guest deliveries as directed by management.
• Load, secure, and protect product in the company vehicle; drive as needed.
• Safely operate company vehicle and assist Sales Team as needed.

Skills

Empathy

Active listening

Communication

Negotiation

Persuasion

Multitasking

Organization

Customer service

Job description

Aarons is seeking a Customer Accounts Advisor who will coach customers on lease renewals, manage payment accounts, and build relationships to drive ownership. You will contact customers by phone and in person, explain renewal benefits, and help achieve revenue goals while supporting the Sales Team.

The role requires strong communication, empathy, and multitasking in a dynamic retail setting, with opportunities for performance-based incentives and career growth.