Customer Accounts & Renewal Advisor

Aarons; Eastland (TX); On-site; USD 17,000 - 18,000; Full time

Job summary

Aarons is hiring a Customer Accounts Advisor to coach customers through payment collections and lease renewals, offering face-to-face and phone support to move customers toward ownership. You will manage account information in-store systems, contact customers who have not renewed, and promote timely payments to hit revenue goals.

The role emphasizes strong interpersonal skills, the ability to handle difficult conversations, and the energy to multitask across daily duties, maintenance, and

Qualifications

• Two years of retail or customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreements both in home visits and over the phone
• Sell customers on the benefits of timely lease renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Any reasonable duties requested by management

Skills

Customer service

Communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Aarons is hiring a Customer Accounts Advisor to coach customers through payment collections and lease renewals, offering face-to-face and phone support to move customers toward ownership. You will manage account information in-store systems, contact customers who have not renewed, and promote timely payments to hit revenue goals.

The role emphasizes strong interpersonal skills, the ability to handle difficult conversations, and the energy to multitask across daily duties, maintenance, and