Customer Accounts & Renewal Specialist

The Aaron's Company, Inc.; Tucson (AZ); On-site; USD 22,386 - 23,419; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) plan with matching

Job summary

A retail company in Tucson, AZ, is seeking a Customer Account Advisor. You will drive customer satisfaction and payment collections through direct engagement. Responsibilities include maintaining customer accounts, renewing lease agreements, and achieving revenue goals. Ideal candidates are energetic with strong interpersonal skills and at least two years of retail experience. The role offers competitive hourly pay and various benefits including medical insurance and paid time off.

Qualifications

• At least 21 years old with a valid state Driver’s License.
• Ability to work hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. and 300 lbs. with assistance.
• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and update customer information in the system.
• Contact customers who have not renewed their lease agreements.
• Sell benefits of timely lease renewal payments.
• Assist in achieving revenue and renewal goals.
• Safely operate company vehicle.

Skills

Customer relations

Empathy

Organizational skills

Negotiation skills

Persuasion skills

Multi-tasking

Education

High School diploma or equivalent

Job description

A retail company in Tucson, AZ, is seeking a Customer Account Advisor. You will drive customer satisfaction and payment collections through direct engagement. Responsibilities include maintaining customer accounts, renewing lease agreements, and achieving revenue goals. Ideal candidates are energetic with strong interpersonal skills and at least two years of retail experience. The role offers competitive hourly pay and various benefits including medical insurance and paid time off.