Customer Account Advisor: Renewals & Payments Coach

Dev; Naples (FL); On-site; USD 22,386 - 23,419; Part time

Benefits offered by this job

Employee assistance program

Tuition reimbursement

Paid time off

401(k) plan with contribution matching

Medical, dental, and vision insurance

Job summary

A leading retail company is seeking a Customer Account Advisor to manage customer accounts and ensure satisfaction. The ideal candidate will have strong communication and mult-tasking skills, helping to drive lease renewals while building relationships with customers. This hourly role includes responsibilities such as customer engagement in-person and over the phone, maintaining documentation, and supporting sales objectives. Candidates must be at least 21 years old with a valid driver's license and prior retail experience preferred.

Qualifications

• Experience in retail or customer service is preferred.
• Must be at least 21 years old with a valid driver's license.
• Excellent interpersonal and communication skills are required.

Responsibilities

• Manage customer accounts by documenting payment appointments.
• Engage with customers via phone and in-home visits to discuss lease renewals.
• Assist in achieving revenue and renewal goals set by management.

Skills

Empathy

Listening skills

Multi-tasking

Organizational skills

Negotiation skills

Persuasion skills

Education

High School diploma or equivalent

Tools

Computer skills

Job description

A leading retail company is seeking a Customer Account Advisor to manage customer accounts and ensure satisfaction. The ideal candidate will have strong communication and mult-tasking skills, helping to drive lease renewals while building relationships with customers. This hourly role includes responsibilities such as customer engagement in-person and over the phone, maintaining documentation, and supporting sales objectives. Candidates must be at least 21 years old with a valid driver's license and prior retail experience preferred.