Customer Accounts & Renewal Specialist

Aarons; Pittsburgh (Allegheny County); Presencial; USD 19.000 - 20.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid time off

Health insurance

401(k) plan

Resumo da vaga

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease renewals by understanding lease benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and in person to move them closer to ownership.

The role emphasizes strong communication, reliability, and the ability to manage multiple tasks in a fast-paced retail environment, with performance

Qualificações

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.

Responsabilidades

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Conhecimentos

Empathy

Active listening

Clear communication

Negotiation

Multitasking

Team player

Formação

High School diploma or equivalent

Descrição da vaga

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease renewals by understanding lease benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and in person to move them closer to ownership.

The role emphasizes strong communication, reliability, and the ability to manage multiple tasks in a fast-paced retail environment, with performance