Customer Accounts & Renewal Specialist

Aarons; Waycross (GA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with contribution matching

Job summary

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

This role involves attaining and maintaining customer accounts in-store, contacting customers for renewals, and

Qualifications

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitasking effectively.
• Uphold the Aaron’s Brand and protect company assets.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Any reasonable duties requested by management

Skills

Empathy

Active listening

Communication skills

Multi-tasking

Negotiation

Persuasion

Relationship building

Education

High School diploma or equivalent

Tools

POS system

Job description

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

This role involves attaining and maintaining customer accounts in-store, contacting customers for renewals, and