Customer Accounts & Renewal Specialist

Aarons; Tucson (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aarons in Tucson, AZ is seeking a Customer Account Advisor to manage customer accounts and support the renewal process. The role emphasizes excellent customer service, effective communication, and the ability to meet revenue and renewal goals.

The position requires lifting up to 50 lbs, driving a company vehicle, and working a schedule that can vary from 8 am to 9 pm. Incentive pay is available based on performance.

Qualifications

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask in a store setting.

Responsibilities

• Maintain and update customer accounts in the store system.
• Direct contact with customers who have not renewed lease agreements by phone or in person.
• Sell customers on benefits of timely lease renewal payments.
• Assist in achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Load, secure and protect product in the company vehicle.
• Safely operate the company vehicle.
• Support the Sales Team as needed.

Skills

Customer service

Communication

Multitasking

Organizational skills

Negotiation

Persuasion

Driver's license

Education

High School diploma or equivalent

Job description

Aarons in Tucson, AZ is seeking a Customer Account Advisor to manage customer accounts and support the renewal process. The role emphasizes excellent customer service, effective communication, and the ability to meet revenue and renewal goals.

The position requires lifting up to 50 lbs, driving a company vehicle, and working a schedule that can vary from 8 am to 9 pm. Incentive pay is available based on performance.