Customer Accounts & Renewal Specialist

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Ruston (LA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Health insurance

Health Savings Account / FSAs

401(k) matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Family of Companies is seeking a Customer Accounts Advisor in Ruston, LA. You will coach customers to drive payments and lease renewals while ensuring satisfaction and building trust over the phone and in-person to move toward ownership of merchandise.

You will handle collections, renewals, and customer relationships, with flexible hours and eligibility for incentive pay based on performance. The role offers benefits and career growth opportunities.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Negotiation

Brand protection

Customer focus

Education

High school diploma or GED

Job description

The Aaron's Family of Companies is seeking a Customer Accounts Advisor in Ruston, LA. You will coach customers to drive payments and lease renewals while ensuring satisfaction and building trust over the phone and in-person to move toward ownership of merchandise.

You will handle collections, renewals, and customer relationships, with flexible hours and eligibility for incentive pay based on performance. The role offers benefits and career growth opportunities.