Customer Accounts & Renewal Specialist

The Aaron's Company, Inc.; Mineral Wells (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On‑Demand Pay

Career growth

Paid time off

Sunday off

Medical/Dental/Vision

HSA/FSA

401(k) with match

EAP

Employee Purchase

Job summary

The Aaron’s Company, Inc. in Mineral Wells, TX is seeking a Customer Accounts Advisor to drive payments and renewals by explaining lease benefits and ensuring customer satisfaction. You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise.

The role offers competitive pay, incentive pay based on performance, paid time off, health insurance, and opportunities for career advancement in a fast-paced, team-oriented environment.

Qualifications

• Must be at least 21 years old for US positions.
• Valid driver’s license and compliant driving record.
• DOT certification if required at location.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs alone and up to 300 lbs with assistance.
• Retail/customer service experience is preferred.
• High school diploma or GED required.
• High energy with ability to handle all store functions.
• Proper telephone etiquette and professional appearance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Multitasking

Organization

Negotiation

Persuasion

Education

High School diploma or GED

Job description

The Aaron’s Company, Inc. in Mineral Wells, TX is seeking a Customer Accounts Advisor to drive payments and renewals by explaining lease benefits and ensuring customer satisfaction. You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise.

The role offers competitive pay, incentive pay based on performance, paid time off, health insurance, and opportunities for career advancement in a fast-paced, team-oriented environment.