Customer Accounts Advisor: Renewals & Payments Champion

The Aaron's Company, Inc.; Vicksburg (MS); Presencial; USD 17.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On Demand Pay

Career advancement opportunities

Paid time off

Sunday off

Medical insurance

HSA/FSA

401(k) match

Employee assistance program

Employee purchase program

Descripción de la vacante

The Aaron's Company, Inc. is hiring a Customer Accounts Advisor in the United States. The role focuses on driving payments, renewals, and ownership outcomes by explaining lease benefits and building strong customer relationships.

You will work with customers over the phone and in person, aiming to deliver 100% satisfaction while meeting revenue and renewal goals. The position offers competitive pay, incentive potential, and benefits.

Formación

• Must be at least 21 years old in the United States.
• Requires a valid driver’s license and driving record acceptable to the company.
• Must be able to DOT cert if required in location.
• Able to work varying hours from 8:00 am to 9:00 pm.
• Ability to lift up to 50 lbs on your own and up to 300 lbs with assistance.

Responsabilidades

• Assist the Customer Accounts Manager in achieving revenue and renewal goals.
• Maintain accurate customer account records and history.
• Build strong relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired/ unrenewed agreements.
• Assist with merchandise returns and guest deliveries as directed.
• Maintain daily route sheets and weekly maintenance sheets.
• Load, secure, and operate the company vehicle safely.
• Clean and certify returned merchandise.

Conocimientos

Strong interpersonal

Communication skills

Empathy and listening

Explain information clearly

Handling difficult conversations

Multitasking

Organizational skills

Negotiation and persuasion

Uphold brand

Customer impact focus

Educación

High School diploma/GED

Descripción del empleo

The Aaron's Company, Inc. is hiring a Customer Accounts Advisor in the United States. The role focuses on driving payments, renewals, and ownership outcomes by explaining lease benefits and building strong customer relationships.

You will work with customers over the phone and in person, aiming to deliver 100% satisfaction while meeting revenue and renewal goals. The position offers competitive pay, incentive potential, and benefits.