Customer Accounts Lead — Renewals, Ownership & Growth

Aaron Sales And Leasing; Dublin (GA); On-site; USD 38,683,000 - 40,832,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Health insurance

Health Savings Account

401(k)

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Manager for our Dublin, GA corporate store. The role leads the customer accounts department to hit revenue and renewal targets, while maintaining precise account records and fostering strong customer relationships that support ownership of merchandise.

The position requires leadership, excellent communication, and the ability to handle collections and renewals, with a schedule spanning 8:00 am to 9:00 pm and compliance with driving requirements as needed.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.

Skills

Interpersonal skills

Communication skills

Empathy

Leadership

Negotiation

Education

High School diploma

Job description

Aaron's is seeking a Customer Accounts Manager for our Dublin, GA corporate store. The role leads the customer accounts department to hit revenue and renewal targets, while maintaining precise account records and fostering strong customer relationships that support ownership of merchandise.

The position requires leadership, excellent communication, and the ability to handle collections and renewals, with a schedule spanning 8:00 am to 9:00 pm and compliance with driving requirements as needed.