Customer Accounts Manager – Renewals & Growth

Socket.dev; Hartwell (GA); On-site; USD 38,683,000 - 40,832,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k) plan

Job summary

Aaron’s is hiring a Customer Accounts Manager to lead the customer accounts department and drive ownership goals for our customers. You will supervise account activity, manage collections, renewals, and guide the team to meet daily, weekly, and monthly objectives in a fast-paced store environment.

We offer competitive pay, incentive pay, and a comprehensive benefits package including paid time off, medical/dental/vision, and a 401(k) plan.

Qualifications

• Excellent interpersonal and communication skills
• High energy with the ability to multitask and perform all store functions
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Second up to the General Manager
• Build authentic customer relationships to support customers in their ownership goals and drive sales
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Maintain customers contact over the phone and through home visits
• Update customers information and maintain accuracy
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any other reasonable duties requested by management

Skills

Leadership

Empathy

Active listening

Negotiation

Customer service

Communication

Multitasking

Organizational

Job description

Aaron’s is hiring a Customer Accounts Manager to lead the customer accounts department and drive ownership goals for our customers. You will supervise account activity, manage collections, renewals, and guide the team to meet daily, weekly, and monthly objectives in a fast-paced store environment.

We offer competitive pay, incentive pay, and a comprehensive benefits package including paid time off, medical/dental/vision, and a 401(k) plan.