Customer Accounts Manager – Growth & Renewals (On‑Demand Pay)

Aaron's; Magee (MS); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement

Paid time off

Sunday off

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Accounts

401(k) Matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Manager role in the United States oversees the customer accounts department with a focus on achieving company standards for collections and lease renewals. You will lead a team, build relationships with customers, and support store operations under the direction of the General Manager to drive ownership of merchandise.

The position offers an hourly wage with performance-based incentive pay, opportunities for advancement, and a benefits package including insurance

Qualifications

• Must be at least 21 years old for U.S. positions
• Requires a valid state driver’s license and compliant with Driver Qualification Policy, including satisfactory MVR
• Must be able to DOT certify if required in location
• Ability to work varying hours from 8:00 am to 9:00 pm
• Able to lift up to 50 lbs. unaided and up to 300 lbs. with assistance

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and safely secure product and operate the company vehicle.
• Support General Manager with operational functions including customer account recommendations and closing lease agreements.
• Support sales team as needed

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Clear explanations

Leadership

Multitasking

Organization

Negotiation

Brand protection

Customer connections

Education

High School diploma / GED

Job description

Aaron’s Customer Accounts Manager role in the United States oversees the customer accounts department with a focus on achieving company standards for collections and lease renewals. You will lead a team, build relationships with customers, and support store operations under the direction of the General Manager to drive ownership of merchandise.

The position offers an hourly wage with performance-based incentive pay, opportunities for advancement, and a benefits package including insurance